Our Privacy Policy is designed to assist you in understanding how we collect and use the personal information you provide to us when you access and use our websites and to assist you in making informed decisions when using the Powerhouse Agency website and our products and services.
‍
What information do we collect?
‍
When you visit, use and browse our websites, you may provide us with two types of information:
(a) personal information you knowingly choose to disclose that is collected on an individual basis; and
(b) website use information collected on an aggregate basis as you and others browse our websites.
‍
1. PERSONAL INFORMATION YOU CHOOSE TO PROVIDE

‍Registration information - When you request certain services, register for more information, register for email newsletters and alerts or complete an enquiry form, you may provide us with information about yourself including contact information and (where relevant) your business details. You may also provide us with information about yourself when you provide additional comments on how you see Powerhouse Agency servicing your needs and interests.

‍Email information - If you correspond with us through email, you also provide us with information about yourself and we may retain the contents of your email messages together with your email address and our responses.
‍
2. WEBSITE USE INFORMATION

‍Similar to other commercial websites, our websites utilise a standard technology called "cookies" (see explanation below, "What Are Cookies?") and web server logs to collect information about how our websites are being used. We use cookies and web server logs to determine whether you have previously used our websites and to identify pages you have accessed. Information gathered through cookies and web server logs may include the date and time of visit, the pages viewed, time spent at our websites and the websites visited just before and just after our websites. We, our advertisers and advertising companies may also use small pieces of code called "web beacons" or "clear gifs" to determine which advertisements and promotions users have seen and how users have responded to them.
‍
What are cookies?
‍A cookie is a very small text document which often includes an anonymous unique identifier. When you visit a website, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Cookies may be accessed later by our web servers. Cookies store information about your use of our websites.
‍
How do we use the information that you provide to us?
We use personal information for the purposes of administering and expanding our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally we may also use the information we collect to notify you about important changes to our websites, new services and special offers we think you will find valuable.

How do we use information we collect from cookies?
‍As you view our websites, the site uses its cookies to differentiate you from other visitors. In some cases we also use cookies to prevent you from seeing unnecessary advertisements or requiring you to log in more than is necessary for security. Cookies, in conjunction with our web server's log files, allow us to calculate the aggregate number of people visiting our websites and which parts of the sites are most popular. It can also determine whether you have previously used our websites and identify the pages you have accessed. This helps us gather feedback in order to constantly improve our websites and better serve our customers. Cookies do not allow us to gather any personal information about you and we do not generally store any personal information that you provide to us in your cookies.Occasionally, we may also use the information we collect to notify you about important changes to our website, new services and special offers we think you will find valuable.

Contacting us
‍You may notify us at any time if you do not wish to receive emails from us by emailing us to that effect at info@powerhouseagency.com.au.

How do we protect your information?
Powerhouse Agency will not, without your permission, disclose any personal information, or any information that you provide to us, to any third party or organisation other than:
(a) if required to do so by law or subpoena;
(b)if we believe that such action is necessary to:
conform to the law or comply with legal process served on us or on related companies of Powerhouse Agency; protect and defend our rights, property, our websites, users of our websites and/or related companies of Powerhouse Agency; or act under circumstances to protect the safety of users of our websites, Powerhouse Agency or third parties.

By using our website, you authorise us to disclose personal information to related companies of Powerhouse Agency and to agents or contractors who provide services to Powerhouse Agency in connection with the provision of products or services you have sought from our websites.

By using our website, you authorise us to contact you to attend to your specific enquiries, and send you information about Powerhouse Agency products and services.If you tell us you do not wish to have your personal information used for a particular purpose, we will respect your wishes once you have notified us to this effect by emailing us at info@powerhouseagency.com.au.

How can you access and update your information?
You may request access to your personal information that we collect online and maintain in our database by emailing us requesting such access at info@powerhouseagency.com.au.

In some circumstances we may not allow you access to some of the personal information we hold about you and if this occurs we will write to you to explain our reasons for denying you access.

Some examples of when you might be denied access are if:
(a) access will pose a threat to the life or health of anyone;
(b) access would have an unreasonable impact on other people's privacy;
(c) information relates to anticipated or existing legal proceedings;
(d) giving access would be unlawful.

‍Complaints
‍If you believe that there has been a breach of privacy or you do not agree with a decision we have made about your access to personal information, you can make a complaint and we will endeavour to resolve it by following our internal complaint resolution process. You must provide the details of your complaint to us in writing by emailing it to us at info@powerhouseagency.com.au. When we receive your complaint we will review your complaint, consider the facts and provide a response as soon as possible. If the matter cannot be resolved to your satisfaction you can direct a written complaint to the Federal Privacy Commissioner.

Security
‍We maintain strict procedures and standards and take all reasonable care to prevent unauthorised access to your personal information and to protect the security of your personal information when transmitted over the internet. No data transmission over the internet can be guaranteed as fully secure. Accordingly, Powerhouse Agency cannot guarantee or warrant the security of any information you send to us using our online forms or products. You submit information at your own risk. Once we receive your information, we will take all reasonable steps to protect the data held in our system. If we no longer need your information, we will destroy or de-identify it.
‍
What about other websites linked to our websites?
‍We are not responsible for the practices employed by other websites linked to or from our websites nor the information or content contained therein. Often, links to other websites are provided solely as pointers to information on topics that may be useful to the users of our websites.When you use a link to go from our websites to the websites of third parties, those websites are not subject to Powerhouse Agency’s Privacy Policy and our Privacy Policy is no longer in effect. Browsing and interaction on any other websites, including websites which have a link on our websites, are subject to those websites’ own privacy policies and rules.

Your consent
‍By using our website you consent to our collection and use of your personal information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our websites to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.This statement sets out our current Privacy Policy. It replaces any other privacy policies for Powerhouse Agency on our websites to date.Your use of the Powerhouse Agency website acknowledges your acceptance of our Privacy Policy.Powerhouse Agency may change the content or services found on their websites at any time without notice. Your continued access to or use of the Powerhouse Agency website means that you agree to and accept any changes we make to our Privacy Policy from time to time.

Queries
If you have any queries regarding our Privacy Policy, the operation of our websites or your dealings with our websites, please contact us by emailing info@powerhouseagency.com.au